Frequently Asked Questions

Yes. We are the official retail partner of Accus Acupuncture Alternative Wellness Centre. Every product we sell is curated and verified for quality by our wellness experts.

Absolutely. Our core mission is to provide "Genuine & Quality" products. We strictly avoid harmful chemicals, synthetic fragrances, and artificial preservatives in our herbal range.

Our physical store is located on Tanur Road, Venniyur, Malappuram district, Kerala.

Since we use natural ingredients and avoid artificial stabilizers, minor variations in color or texture are normal and a sign of true natural purity. The quality remains the same.

Our products are made with natural Beeswax and Honey. However, for children under 5 or those with highly sensitive skin, we recommend a small patch test first or consulting with our wellness experts.

No. Rooh Al Tamr is a 100% caffeine-free alternative to coffee, making it safe for those with acidity or sleep issues.

Within Kerala: 2–4 business days. Rest of India: 5–7 business days. You will receive a tracking link via WhatsApp/Email once your order is dispatched.

We take great care in packaging, but if an item is damaged during transit, please contact us within 48 hours with a photo or unboxing video. We will send a replacement immediately.

Yes, we offer COD services across most pin codes in India. You can also pay securely via UPI, Credit/Debit cards, or Net Banking.

Yes! Because we are affiliated with Accus Acupuncture Wellness Centre, you can message our team for guidance on choosing the right herbal supplements or skincare based on your needs.

While our products support holistic health and recovery, they are wellness supplements and should not replace professional medical advice for chronic conditions.